Offer Gift

Up to 50% Off Selected Items!

Days
Hours
Minutes
Seconds
Cauliflower

Offer Products

No products were found for this query.

Other Products

Frequently Asked Questions (FAQ)

Q: How do I place an order on your website?
A: Simply browse our categories, add your desired items to the cart, and proceed to checkout. You’ll need to log in or create an account to confirm your delivery details and payment method.

Q: Is there a minimum order amount?
A: Yes, our minimum order is S$40. Orders above S$80 qualify for free delivery.

Q: Are all the products shown on the website available in stock?
A: We update our inventory regularly. If an item becomes unavailable after you place your order, we’ll notify you and suggest a replacement or issue a refund.

Q: Do you offer same‑day delivery?
A: Yes, we provide same‑day delivery for orders placed before 11am. Slots are subject to availability.

Q: Can I request specific brands or substitutes if an item is unavailable?
A: Yes, during checkout, you can leave instructions for preferred substitutes. If unavailable, we’ll process a refund for the item.

Q: What are your delivery charges?
A: Delivery is S$5 per order. Enjoy free delivery when you spend S$80 or more.

Q: What areas in Singapore do you deliver to?
A: We deliver across mainland Singapore. Currently, we do not deliver to restricted zones such as Jurong Island, Sentosa, or airport cargo complexes.

Q: What are your delivery time slots?
A: Our delivery slots are 10am – 2pm, 2pm – 6pm, and 6pm – 10pm, available daily including weekends.

Q: Can I change my delivery date or time after placing an order?
A: Yes, you may reschedule up to 12 hours before your delivery slot, via your account page or by contacting customer service.

Q: How will my fresh and frozen items be delivered safely?
A: We use insulated boxes and ice packs to ensure that fresh, chilled, and frozen items remain at the right temperature until they reach your doorstep.

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayNow, GrabPay, and major e‑wallets.

Q: Are there any additional service or handling fees?
A: No, there are no hidden fees. All prices shown include 9% GST.

Q: How do I apply promo codes or vouchers?
A: You can enter promo codes at the checkout page before payment. The discount will be reflected in your order total.

Q: Do you offer loyalty programs or membership discounts?
A: Yes! Sign up for our membership to enjoy exclusive discounts, birthday specials, and reward points on every purchase.

Q: Is GST included in the prices shown?
A: Yes, all prices displayed on our website are inclusive of 9% GST.

Q: What is your return/refund policy for groceries?
A: For hygiene reasons, we cannot accept returns of perishable groceries. However, if your order arrives damaged, expired, or incorrect, we’ll issue a refund or replacement.

Q: How do I request a refund for missing or damaged items?
A: Please contact our customer support within 24 hours of delivery and provide photos of the affected items. We’ll process your refund promptly.

Q: Do you accept returns for chilled or frozen goods?
A: Unfortunately, we do not accept returns for chilled or frozen products due to food safety regulations. Refunds may be provided if items are damaged or spoiled upon delivery.

Q: How long does it take to process a refund?
A: Refunds are usually processed within 2-3 business days, depending on your bank or payment provider.

Q: Who can I contact if I received the wrong order?
A: Please call our hotline at +65 8939 5274 or WhatsApp us immediately, and we’ll arrange a correction or refund.

Q: Do I need to create an account to shop?
A: Yes, an account is required so we can store your address, track your orders, and provide better service.

Q: How can I track my order?
A: You can track your order status via your account dashboard or through the tracking link sent by SMS/WhatsApp once your order is dispatched.

Q: How do I update my address, phone number, or payment info?
A: Log in to your account and go to the “My Profile” section to update your personal details anytime.

Q: How do I contact customer service?
A: You can reach us via:

  • Hotline: +65 8939 5274

  • WhatsApp: +65 8939 5274

  • Email: Support@raminfotech.sg

  • Customer service is available 9am – 6pm daily.